Canon USA will not charge for phone support during the warranty period for your Canon product. After your product's warranty period has expired, ij.start.canon  may charge up to $20 for phone support. If you are being charged more than $20, it is not official Canon USA phone support. 

The ij.start.canon  printer driver (called printer driver below) is a software that is installed on your computer for printing data with this machine. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer

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